Speech & Call Settings

Configure your AI agent with speech settings and advanced customization.

Configure Speech Settings

1. On the Agent Edit screen, navigate to the Speech section
2. Here’s some options that allow you to fine-tune your agent’s interaction
   • Background Noise: select a background sound that plays throughout the whole call to mimic an environment like call center, making the conversation more humanlike and engaging.
   • Responsiveness: how responsive the agent is. Set it lower if you want the agent to wait longer before responding, which can be useful when talking to folks like the elderly.
   • Interruption Sensitivity: how fast the agent gets interrupted by user interruptions. Set it lower if you want agent to be more resilient to background speech.
   • Enable Backchanneling: Set up how often and what words the agent uses to acknowledge users.

Configure Call Settings

1. On the Agent Edit screen, navigate to the Call section
2. Here’s some options that’s more call operation related:
   • End Call on Silence: set up if user is active for a certain amount of time, the call will be ended
   • Max Call Duration: set up maximum duration of the call
   • Ring Duration: set up maximum duration of ringing before the call is marked No Answer