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End Call

By default, the agent won’t end the call automatically. You’ll need to configure when and how the call should be terminated using the end call tool.

  1. On the Agent Edit screen, navigate the Actions section on the right-hand side
  2. Select the End Call from the Action dropdown button

End Call

  1. Define the Action Description
  2. Click Add Action button to finish
  3. Update the prompt to include a specific instruction when or how the agent should take the action