Overview

Enable your AI agent to perform actions like transfers, bookings, and API integrations through action calling. You can configure the action then explicitly call it in the agent’s prompt.

Available Actions

Pre-built actions:

• End Call: Terminate conversation gracefully
• Transfer Call: Route to human agents
• Send SMS: Send text messages
• Check Availability: Query available time slots
• Book Appointment: Create calendar events

Custom action:

Create your own functions to:

• Integrate with your APIs: Connect to CRM, ERP, or custom systems
• Execute business logic: Validate data, calculate prices, check inventory
• Trigger workflows: Start processes in other systems

The API Endpoint is pre-filled with our MAKE url. You can use a different one.