🏃‍♂️Getting Started

There are some things to know before you begin:

• RocketLevel currently supports only social profile per account, which means you can connect to:

  • One Facebook page

  • One Instagram business page

  • One Tiktok account

• Only the RocketLevel account owner or team member with the right permissions can add or remove the social profiles

Individual Network Requirements

For some social networks, you must meet certain requirements in order to be able to authenticate that profile with RocketLevel:

Social Network	Requirements
Facebook	You must be the admin or owner of the the Facebook Page to link and post. Members can not link or post to a Facebook Page.
Instagram	Only Instagram Business accounts connected to a Facebook Company Page are supported. Instagram does not yet support Personal Facebook accounts, Creator Studio accounts, and publishing to IGTV. Please be sure you are the admin of Facebook Page and grant all permissions to Pages, Instagram accounts, and selections. Failure to do so might prevent successful posting.

• Enabling Instagram Business is easy. Simply open up Instagram, click the cog "⚙️ Setting" under your Account, and select "Switch to Business Profile".

• Instructions how to add your Instagram account to your Facebook page: Connect Instagram to Facebook.

• You can also check if you've connected your Facebook Page to Instagram by going to the Facebook Page you manage -> Page Settings -> Instagram. If it isn't connected your can click the "Connect" button on that page.

Add a social profile

1. Go to app.rocketlevel.com and log in to your account

2. Navigate to your profile picture on the upper right corner and select General Settings

   

3. Click Social Profiles from the menu on the right-hand side

   

4. Click Add Profile and you’ll be re-directed to the Social Account linkable page

   

5. On that page, just click the social network you want to connect

6. Follow the login prompts to authenticate your social profile

7. Once the social network has been authorized, you'll see your account logo (if available) and the card color will change to green, indicating your link is active

   

8. Click Close to return to General Settings and you'll see your connected profile there

   

Do you know...

that you can also connect all the social profiles without having to log in our RocketLevel? Learn more in here.

Remove a social profile

1. Go to app.rocketlevel.com and log in to your account

2. Navigate to your profile picture on the upper right corner and select General Settings

   

3. Click Social Profiles from the menu on the right-hand side

4. Click Remove next to the social profile you want to remove

5. Click Remove to confirm then the profile will no longer shown

   

Once the account has been removed, all access tokens and authorisations are deleted from RocketLevel and are not recoverable.

Social Profile Connection Status

You can find the connection status by:

1. Navigating to your profile picture on the upper right corner and select General Settings

2. Click Social Profiles from the menu on the right-hand side

3. You’ll see the Status column next to the connected social profiles, with the following values:

Connected	The connection is good and you can schedule or publish content
Error	RocketLevel cannot establish the connection to your social profiles and you need to re-authorize in order to continue using the feature

Re-authorize a social profile

1. Go to app.rocketlevel.com and log in to your account

2. Navigate to your profile picture on the upper right corner and select General Settings

   

3. Click Social Profiles from the menu on the right-hand side

4. Click Re-authorize next to the social profile you want to re-authorize

   

5. You’ll be re-directed to the Social Account linkable page where you have visited to link your social accounts

6. Click social profile you want to re-authorise

   

7. Click Yes to confirm

8. Click the unlinked social profile once more to re-authorise it

9. Follow the prompts to complete the process