🧩Manage Services

Overview

A Service is a set of features, e.g. Social, that will be visible on client's site after it's enabled

An Entitled user is the user entitled to access a client’s service and help manage the service for them.

You can manage services and entitled users in Services tab of RocketLevel Admin.

Locate the Services tab

1. On the Client’s Sites page, navigate to the client you wish to manage a service for them

2. Click Actions > Edit This Site

   

3. On Edit Client’s Site panel, click Services tab

Enable a service

1. On the Services tab, click Enable

   

2. Click Enable Now on the confirmation modal

   

3. After the service is successfully enabled, it'll be displayed as an accordion

   

4. On the client's site, the Social menu is visible and ready to use

   

Disable a service

1. On the Services tab, click Disable

2. Continue to click Disabled on the confirmation modal

   

3. The service is now disabled and the Social menu will not appear on client's site. Entitled users will also be unable to access that service.

   

Unsuspend service Social

At one point, you will see the error in-app or email notification about a client being suspended as below:

The reasons are often unknown, but can occur when the user changes their password at Facebook, posts a message manually to their feed or Facebook Messenger, or the security AI sees suspicious activity on the Facebook account. Sometimes posts are flagged by Facebook even when the post is seemingly innocuous, but the security AI sees the post as spam or other users have flagged similar post. You can read more about Facebook's Blocking Guide.

Steps that we recommend:

1. Review your recent posts to ensure they aren’t spammy, political, repetitive, or posted too frequently.

2. Double-check any URLs you’ve included, as Facebook often flags posts with suspicious links. For example, if you are using your own link shortener that might cause issues.

3. Don’t include HTML in the post.

4. Check your server logs for any error messages returned from /post.

5. Have the user log into Facebook and check if Facebook asks them to take any actions or provide more information.

6. If everything looks ok, you can go to Integrations > Services and click Unsuspend button to re-activate the service.

7. After the unsuspension, you still need to relink client's social accounts to RocketLevel app.