Social Service

Unsuspend the service

At one point, you will see the error in-app or email notification about a client being suspended as below:

The reasons are often unknown, but can occur when the user changes their password at Facebook, posts a message manually to their feed or Facebook Messenger, or the security AI sees suspicious activity on the Facebook account. Sometimes posts are flagged by Facebook even when the post is seemingly innocuous, but the security AI sees the post as spam or other users have flagged similar post. You can read more about Facebook's Blocking Guide.

Steps that we recommend:

  1. Review your recent posts to ensure they aren’t spammy, political, repetitive, or posted too frequently.

  2. Double-check any URLs you’ve included, as Facebook often flags posts with suspicious links. For example, if you are using your own link shortener that might cause issues.

  3. Don’t include HTML in the post.

  4. Check your server logs for any error messages returned from /post.

  5. Have the user log into Facebook and check if Facebook asks them to take any actions or provide more information.

  6. If everything looks ok, you can go to Integrations > Services and click Unsuspend button to re-activate the service.

  7. After the unsuspension, you still need to relink client's social accounts to RocketLevel app.

Freeze or Unfreeze the service

Instead of immediately disabling a client’s social service, you can now freeze it for up to 90 days. This gives you time to review, make adjustments, or reinstate access before taking permanent action. You can also unfreeze if needed.

When you freeze the social service:

  • All scheduled posts will be disabled

  • Users cannot publish any content

  • We'll continue to pull analytics for the social accounts

  • The service will be disabled after 90 days

Steps to freeze/unfreeze the service:

  1. Go to Admin portal > Client's Sites tab

  2. Edit a client's site

  3. On the Services tab, click to expand the accordion

  4. Click the Freeze button

  5. Click Yes, freeze it on the confirmation dialogue

  6. Once it's frozen, you can unfreeze by clicking the Unfreeze button on the same accordion

Last updated