Recordings

Make sure the agent is linked to the client in Admin portal.

Overview

The Recordings tab provides a comprehensive view of all your calls and their statuses. On this page, you can:

1. Play the call recording directly on the page
2. Download the call audio file
3. View the transcription
4. Delete the recording
5. Bulk download the call data and the download file will be in CSV format, not including the audio files.