Training the AI

Knowledge Base

Input relevant information or connect to existing knowledge sources the AI can use to answer questions.

It includes:

• Website URLs
• Company’s documents (supported format: pdf, doc, docx, xls, pptx, txt)
• Call scripts (optional)

Call Flow

Define or customize conversation scripts and behaviour based on client requirements. The typical flow is:

1. Greeting user
2. Answer general questions about contact info, services, .etc
3. Capture lead for follow-up call or email
4. Transfer to human agents in case of emergency or requirements
5. End call

Agent Preferences

Define agent’s name, sex, voice, accent and conversational styles. Currently, the app supports the American, Mexican and British accents.

The welcome message should also be specified, e.g. “Hello, welcome to XYZ company. How can I help you today?”

Transfer Rules

There are 2 types of call transfer:

• Warm transfer: the AI agent transfers to human agents with a hand-off message, e.g “Hello, this is AI agent. I have [caller-name] on the phone requesting an emergency service.”
• Cold transfer: the AI agent transfers to human agents without a hand-off message